FAQ

Please ensure that you read this policy thoroughly for the best shipping experience with BGE. By placing an order on our website, you are agreeing to the terms listed in our policy.

 DO YOU OFFER REFUNDS?

No, Black Gems Extensions does not offer refunds. When placing an order, make sure you choose the correct lengths, texture and/or color.

DO YOU OFFER EXCHANGES?

No, Black Gems does not offer exchanges. Be sure to double check your order before checking out on our site. 

HOW LONG DOES ORDER PROCESSING TAKE?

Please allow 3-5 business days for your order to be processed. Your order will then be shipped once processing has been completed at which time, you'll receive an email notification. You can expect to receive your order 4-10 business days AFTER it has been processed.

CAN I MAKE CHANGES TO AN ORDER?

If you notice an error made on your end in regard to a placed order, please email or text us immediately! If your order has already been processed, we won't be able to change it. Please see our contact page.

Ready To Wear Units💎

 Black Gems Extensions at the moment ONLY provide pre-orders for RTW units.  Which means that when payment is made in full orders it will take 2-3 business days to process, and 2-3 business days for customizing. Once it's been processed and shipped a tracking number will be emailed/messaged to you it will take an additional 2-5 business days to arrive via USPS.  Signature is REQUIRED upon the arrival of the package by the customer.